What to Do If You Forgot the Memo When Depositing to Binance
Some cryptocurrencies require both a wallet address and a "Memo" or "Tag" for deposits. If you forgot to fill it in or entered it incorrectly, the funds likely got stuck. The good news is that most cases can be recovered through support.
What Is a Memo/Tag
Memo (also called Tag) is an additional information field unique to certain blockchains. Common coins requiring Memo: XRP (Destination Tag), EOS (Memo), XLM (Memo), ATOM (Memo), BNB (on BEP2).
These coins use a single wallet address for all users' deposits, with the Memo to identify which user each deposit belongs to. Without it, Binance can't determine who the funds are for.
Make sure you're using the official platform through Binance — the app's deposit page clearly prompts for Memo when needed.
What Happens Without a Memo
Your funds have actually reached Binance's main wallet, but the system can't match them to your account. The deposit won't appear in your records. Funds are not lost — just temporarily "mislabeled."
How to Recover
Step 1: Gather information — TxID, coin and amount, your correct Memo, sender address, send time. Step 2: Submit a ticket — In the Binance app, go to support and select "Deposit not credited" → "Forgot Memo/Tag." Step 3: Wait — Usually takes a few business days. Don't submit duplicate tickets.
Wrong Memo
If you entered someone else's Memo, the funds may have been assigned to their account. Contact support with complete transaction records — Binance can trace and assist, though it may take longer.
How to Avoid This
Read deposit page prompts carefully. Copy Memo instead of typing manually. Screenshot your address and Memo before sending. Pay attention to wallet warnings about missing Memo.
Which Coins Don't Need Memo
Most don't — BTC, ETH, USDT (all chains), DOGE, etc. If the Binance deposit page only shows an address field (no Memo field), you don't need one.
FAQ
Will funds be automatically returned without Memo?
Generally no. You need to proactively contact support.
Is there a recovery fee?
Currently no additional fee for Memo recovery, but policies may change.
Security Reminder
Only contact support through Binance official channels. Scammers may claim to help recover Memo-missing funds but will ask for your password or transfers to a "recovery address" — these are all fraud. Use the Binance app for the safest experience.